Employee Pay and Classification Study

1. Background

The Town has completed a Pay and Classification Study to look at what our employees are paid and how their jobs are described and grouped together. Below is a video from Town Manager Ted Voorhees about where we are now and what's to come:

 

  

What we did:

The Town...

  • Hired a highly regarded and skilled firm. Evergreen Solutions was selected by a team of 18 employees across departments for their extensive work for town and cities in NC and beyond.
  • Listened to employee and supervisor input. 97% of job types had at least one JAT completed, 83% of employees completed their own JATs, and 98% of JATs were reviewed by a supervisor.
  • Looked at peers near and far. Evergreen compared Town positions against 20 of our peer organizations to determine the correct pay ranges for each. 

What we got:

This Pay & Classification study gave us not only the documents and resources below but also a new way of thinking about pay and classification. This is a reset in how we approach pay and job descriptions going forward. The documents include:

  •  Pay Plan with new pay grades, salary ranges, and job titles (this link requires employee credentials)
  •  Job families(PDF, 75KB) to show what positions exist; this is just a start - we will turn these into job progressions early next year
  •  Pay philosophy(PDF, 180KB) to guide how we pay new and promoted employees 
  •  Job descriptions that stay high level and are consistent across departments (this link requires employee credentials)

 

 

2. Navigating the new Pay Plan:

REVISED - Navigating the Pay Plan.jpg

 

Read Evergreen's final report here.(PDF, 1MB)

3. Q&A Session

The Pay & Classification team held 4 open Q&A sessions in November and are continuing to meet with departments or teams by request. Below is a recording of the November 7 Q&A session on Teams:

 

 

Some things to keep in mind: 

  • The 5% raise we all received in July got most employees into the pay range recommended by Evergreen. However, ~120 employees need an additional adjustment to receive the recommended pay.
  • The Town Manager will continue to advocate for yearly increases that move individuals’ pay and the pay ranges.
  • Job families you see today will turn into detailed job progressions to give staff a path to increasing their pay.
  • To update pay grades and salaries in our financial database, we need a month to prepare so no new employees or promotions can be added to the payroll from December 8 to January 4. New employees and promotions can restart on January 5. 

4. Frequently Asked Questions

When will I know if I am getting a pay adjustment?

HRD will send out letters to all staff before the first pay period in January that have your new pay range, new title, and your salary.

 

How can I be sure my job was correctly benchmarked?

Evergreen evaluated each position based on the JATs and compared to similar positions in other organizations to come up with the pay grades and ranges. The Pay & Classification Team made adjustments with Department leadership to ensure fairness across departments with similar roles.

 

What if I want to appeal my pay or my job’s placement in the Pay Plan?

Discuss this with your supervisor who will need to then bring it to your department head. Reclassifications or pay increases will be handled through the budget process and any approved reclassifications are implemented after budget approval. The pay philosophy outlines what kind of factors go into determining a job’s classification so your department head, HRD and the Town Manager will want to know what’s changed about your position since you filled out the JAT.

 

Can I see my Job Assessment Tool (JAT)?

The JATs were proprietary to Evergreen so we do not have access to them in a way we can share with staff.

 

What if I want my job re-evaluated?

You will need to work with your Department leadership to ensure your job description is accurate. If your department wants to advocate for a reclassification, they can work with HRD to do so.

 

With the pay ranges increasing, it feels like my progress towards the midpoint has stalled and I feel more behind. Are you considering that going forward?

We acknowledge this is an effect of the new pay ranges. This is a conversation that the whole Town and the Town Council will need to have because of its budgetary impact.

 

When will we see more information on career progression and other opportunities to increase our pay and grow professionally?

Job families are the first step to progressions. For now, the Pay & Classification Team wants to show how new job titles relate to each other and paths to grow within the organizations. Departments and HRD will work together over the next year to design more specific progressions by getting more certifications, trainings, skills, etc. valuable to the Town. Our goal is to provide multiple ways for employees to grow professionally and be compensated for improving their skills and taking on additional responsibilities.

 

Will every position be in a job family? What if I don’t see my position there?

Some Town positions don’t fit into a job family easily at this time. The Pay & Classification Team will keep working with departments to learn how positions fit into families or to make more families as we work on progressions. Please reach out to us or your supervisor if you have a suggestion for where your position could fit.

 

Why does my job title have two levels in the same pay grade?

Evergreen suggested that some jobs, especially those that include entry level positions, have multiple levels in the same pay grade. Departments can determine pay adjustments when the criteria to move from one level to another are met.

 

How does the Town determine fair pay for program support, seasonal, intern, and summer youth jobs?

Program support positions are either compared against the living wage or to similar positions at the Town. Some of our seasonal, internships, and summer youth employment positions are paid based on how they are funded (ie grants).

 

Still have questions?

Please reach out to Sarah Poulton (spoulton@townofchapelhill.org, 919-969-5009) or Anita Badrock (abadrock@townofchapelhill.org, 919-969-5002).