Language Services
What language services do we provide?
We provide translation for Town documents and written information. Because many residents who speak another language may not be literate in that language, we also provide spoken, audio, or video communication.
We provide interpretation for Town meetings, such as Town Council, public information, and community engagement meetings.
We offer interpretation equipment that Chapel Hill community members can borrow to support multilingual meetings. Learn more about borrowing interpretation equipment.
The Town of Chapel Hill provides language assistance to residents at no cost for Town services, programs, and meetings, including interpretation and translation. To request these services, please contact 919-969-5105.
Chapel Hill မြို့သည်ဒေသခံများအတွက်မြို့တွင်းဝန်ဆောင်မှုများ၊ ပရိုဂရမ် အစီအစဉ်များနှင့်အစည်းအဝေးများ အတွက်အပါအဝင် စကားပြန်ခြင်းနှင့်ဘာသာပြန်ခြင်းအတွက်လည်းကုန်ကျစရိတ်များပေးစရာမလိုပဲဘာသာစကား အထောက်အပံ့ ရရှိနိုင်ရန်အခမဲ့ ကူညီပေးသည်။ ဤဝန်ဆောင်မှုများကိုတောင်းခံလိုပါက ကျေးဇူးပြု၍ ၉၁၉-၉၆၈-၂၇၅၆ သို့ဆက်သွယ်ပါ
တၢ်ပာ်ဖျါလၢဝ့ၢ်အတၢ်ကွဲးနီ၃်ကွဲးဃါဂီၢ်ဝ့ၢ်ခၠးပၢၤဟ့(Chapel Hill) ကတဲၤကတီၤဝဲကျိာ်တၢ်တိၢ်စၢၤမၤစၢၤကလီပှၤလၢအအိ၃်တၢ်ဆိးတၢ်လၢဟီ၃်ကဝီၤပူၤအံၤလၢတဘ၃်ဟ့၃်အဘူးအလဲဘ၃်လၢဝ့ၢ်တၢ်မၤစၢၤအဂီၢ်, တၢ်ရဲ၃်တၢ်ကျဲၤတဖ၃်အဂီၢ်, ဒီးတၢ်အိ၃်ဖှိ၃်တဖ၃်အဂီၢ်, ပ၃်ဃုာ် တၢ်ကတိၤကျိာ်ထံ ဒီး တၢ်ကွဲးကျိာ်ထံ. လၢတၢ်ဃ့ထီ၃်တၢ်မၤစၢၤတဖ၃်အဂီၢ် ဝံသးစူၤစဲးကျီၤဘ၃်ဖဲ ၉၁၉-၉၆၈-၂၇၅၆
教堂山镇为使用本镇各项服务、节目及会议的居民提供免费语言援助，包括口译和翻译。欲申请这些服务，请联系 919-969-5105。
La ciudad de Chapel Hill ofrece asistencia lingüística a los residentes sin costo por los servicios, programas y reuniones de la ciudad, incluida la interpretación y la traducción. Para solicitar estos servicios, comunicarse al: (919) 969-5105.
What is language access?
Title VI of the 1964 Civil Rights Act defines language access as providing non-English speakers "reasonable access” to the same services as English-speakers.
Why does Chapel Hill need language access?
We must create and sustain accessible communications and engagement so the community can access Town information and services, regardless of what language they speak.
While language access reflects our local community values, it’s also a requirement for organizations that receive federal funding and must comply with federal laws such as Title VI of the Civil Rights Act of 1964 and the 1987 Civil Rights Restoration Act. These laws ensure that no person – on the grounds of race, color, or national origin – is excluded from, denied benefits of, or subjected to discrimination under any services receiving federal financial assistance.
What is a Language Access Plan (LAP)?
A LAP establishes policies and procedures that ensure access to Town resources and services for culturally and linguistically diverse communities, applies to all Town programs and services unless otherwise indicated, and guides us toward language justice.
In 2019, the Council first approved our Language Access Plan. We review the LAP every five years to assess its relevance and effectiveness.
In 2026, we updated the Plan to continue to meet community needs and improve service access by:
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implementing all aspects of the original plan, including creating a Language Access Coordinator position, hiring staff interpreters, and creating a Language Pay Incentive policy.
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providing spoken, audio, or video communication when available, as many residents who speak another language may not be literate in that language.
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updating out our communication channels to include, but are not limited to, door-to-door outreach, multilingual staff, WhatsApp groups, WeChat, Facebook, and phone trees.
Find our 2026 Language Access Plan here.(PDF, 4MB)
To read a summary of the plan, please select a language below:
What are the Town’s Primary and Secondary Languages?
Our primary languages are Burmese, Karen, Mandarin Chinese, and Spanish. Because they're commonly spoken and highly requested, we prioritize them for language services.
Our secondary languages are Arabic, French, Japanese, Korean, Kinyarwanda, Pashto, Rohingya, and Swahili. Because Public Housing, Police, and our community partners provide services in these languages consistently, we prioritize them for language services as needed.
Who should I contact with more questions?
If you want to learn more about our language services, contact Katelyn Robalino, Language Access Coordinator, at languageservices@chapelhillnc.gov or 919-969-5105.
